Shipping policy

Shipping & Delivery Policy – Ronkane

At Ronkane, we are committed to delivering your orders quickly, securely, and with care to provide you with an exceptional shopping experience. Below you’ll find all the details about our shipping process.

Currency Notice

All prices, transactions, and shipping details on ronkane.com are listed and processed in Australian Dollars (AUD).

Shipping Fees

We offer free standard shipping on all orders within Australia.

✔ No minimum spend
✔ No hidden fees
✔ Reliable delivery you can trust

Processing & Delivery Time

  • Order Cut-off Time: 7:00PM AEST (Melbourne, Australia)

  • Fulfilment Days: Orders are processed and dispatched Monday–Friday only

  • Handling Time: Minimum 1 day, Maximum 2 days (Monday–Friday)

  • Transit Time: Minimum 3 days, Maximum 7 days (Monday–Friday)

  • Total Delivery Time: Most Australian orders arrive within 4–9 working days from order confirmation

📦 Weekend & Holiday Orders: Orders placed on weekends or Australian public holidays will be processed on the next business day.

⚠️ During peak periods (holidays, sales events, promotions), delivery times may be slightly extended.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking link so you can follow your package in real time.

Address Modification

If you need to change your delivery address, please contact us at help@ronkane.com as soon as possible before your order has shipped.

Once an order has been dispatched, we are unable to change the delivery address.

Contact Us

If you have any questions or need assistance, our customer service team is here to help:

📧 Email: help@ronkane.com
📞 Phone: +61 1800 930 414
📍 Address: 158 Gertrude Street, Fitzroy VIC 3065, Australia

Customer Service Hours (AEST – Melbourne):

  • Monday to Friday: 9:00am – 5:00pm

  • Saturday & Sunday: 10:00am – 2:00pm

We aim to respond to all enquiries within 24 hours.

For more support, visit our Contact Us page.