FAQ
Frequently Asked Questions – Ronkane
Welcome to the Ronkane FAQ section — your quick guide to shopping with confidence. Here you’ll find answers to the most common questions about our products, services, and policies.
Need further assistance? Our customer care team is here to help:
📧 Email: help@ronkane.com
📞 Phone: +61 1800 930 414
🏢 Address: 158 Gertrude Street, Fitzroy VIC 3065, Australia
General Questions
Q: What is Ronkane?
A: Ronkane is an Australian online boutique offering curated collections of fashion pieces designed to combine style, comfort, and confidence.
Q: How can I reach customer support?
A: You can contact us by email at help@ronkane.com or call us at +61 1800 930 414 during our support hours.
Orders & Shipping
Q: How do I place an order?
A: Simply browse our collections, choose your size and style, add items to your cart, and check out securely online.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa, MasterCard, and American Express. All payments are processed securely in AUD ($).
Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Standard delivery takes 3–7 business days. Most orders arrive within 4–9 business days from order placement.
Q: Do you offer international shipping?
A: At this time, we ship exclusively within Australia.
Q: Is shipping free?
A: Yes. We offer free standard shipping on all Australian orders with no minimum spend.
Q: Will I get tracking information?
A: Yes. Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your delivery.
Returns & Exchanges
Q: What is your return policy?
A: You may return or exchange any eligible item within 30 days of delivery. Products must be unused, unworn, unwashed, and in their original packaging with tags and accessories attached.
Q: How do I return an item?
A: Email us at help@ronkane.com with your order number and reason for return. If approved, we’ll send you a free pre-paid return label and step-by-step instructions.
Q: How are returns handled?
A: All returns and exchanges are processed by mail only. Drop your parcel off at your nearest Australia Post or approved courier location. Always keep your proof of postage.
Q: Do I have to pay for return shipping?
A: No. We provide a free downloadable return label for all approved returns and exchanges.
Q: Can I exchange a product?
A: Yes. Exchanges are accepted within 30 days for a different size, colour, or product. Replacements ship at no extra cost once we receive your return.
Q: How long do refunds take?
A: Refunds are processed within 7 business days of receiving and inspecting your return. Refunds are always sent back to your original payment method in AUD ($).
Q: Are there items I cannot return?
A: For hygiene reasons, we cannot accept returns of underwear or items removed from sealed packaging. Personalised, customised, or made-to-order items are also non-returnable unless faulty.
Products
Q: Are your products high quality?
A: Yes. Each piece is designed or selected with care, using quality fabrics and attention to detail to ensure long-lasting style and comfort.
Q: How do I choose the right size?
A: Each product page includes a detailed size guide. If you’re unsure, contact us for personalised sizing advice.
Q: Do you offer sustainable products?
A: Yes. We are gradually introducing eco-friendly and sustainably made styles as part of our commitment to responsible fashion.
Account & Security
Q: Do I need an account to shop?
A: No. You can check out as a guest. However, creating an account makes it easier to track orders, save details, and receive special offers.
Q: Is my personal information secure?
A: Yes. Our website is SSL-encrypted and payment processing is handled by secure, PCI-compliant providers.
Q: How do I subscribe to your newsletter?
A: Scroll to the bottom of our homepage and enter your email to receive updates on new arrivals, exclusive offers, and style inspiration.
Contact Us
If you have any questions or need assistance, our customer service team is here to help:
📧 Email: help@ronkane.com
📞 Phone: +61 1800 930 414
🏢 Address: 158 Gertrude Street, Fitzroy VIC 3065, Australia
Customer Service Hours (AEST – Melbourne):
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Monday to Friday: 9:00am – 5:00pm
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Saturday & Sunday: 10:00am – 2:00pm
We aim to respond to all enquiries within 24 hours.
For more support, visit our Contact Us page.