Privacy policy

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from ronkane.com.

Personal Information We Collect

Device Information

When you visit our website, we automatically collect certain information about your device, including your browser type, IP address, time zone, and cookies installed on your device. As you browse, we may also collect:

  • Pages or products you view

  • Referral sources (websites or search terms)

  • Your interactions with the site

We refer to this as “Device Information.”

Technologies used to collect Device Information include:

  • Cookies: Small data files that often include a unique identifier. Learn more about cookies and how to manage them here.

  • Log Files: Track activity and collect data such as IP address, browser type, internet service provider, referring/exit pages, and timestamps.

  • Web Beacons/Tags/Pixels: Electronic files that help monitor browsing behaviour.

Order Information

When you make or attempt to make a purchase, we collect:

  • Your name

  • Billing and shipping addresses

  • Payment details (processed securely via encrypted gateways)

  • Email address

  • Phone number

We refer to this as “Order Information.”

When we talk about “Personal Information” in this policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to:

  • Process your orders (including payment, shipping, and confirmation emails)

  • Communicate with you regarding your order

  • Screen for potential fraud or security risks

  • Provide you with updates and promotional offers (if you opt in)

We use Device Information to:

  • Detect and prevent fraudulent activity

  • Improve and optimise our website’s performance

  • Analyse customer interactions to enhance the shopping experience

Sharing Your Personal Information

We only share your data with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers (e.g., Australia Post, DHL, couriers)

  • Analytics services (e.g., Google Analytics)

We may also share personal information if required to comply with Australian laws (including the Privacy Act 1988 (Cth) and Australian Privacy Principles) or to protect our legal rights.

Behavioural Advertising

We may use your personal information to show you targeted ads via platforms such as:

Alternatively, you can visit the Your Online Choices portal to opt out of interest-based advertising.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” browser signals.

Your Rights (Australian Residents)

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your personal information (where legally permissible)

  • Withdraw consent for marketing communications at any time

To exercise these rights, contact us at: help@ronkane.com

Please note: your data may be processed outside Australia (for example, by our payment processors), but we ensure appropriate safeguards are in place.

Data Retention

We retain your Order Information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for tax or accounting purposes).

You may request deletion of your data where legally permissible.

Changes

We may update this policy from time to time to reflect:

  • Changes in Australian privacy laws

  • Operational updates to our services

  • Adjustments to our business practices

Minors

Our website is not intended for anyone under the age of 18.

Contact Us

If you have any questions or need assistance, our customer service team is here to help:

📧 Email: help@ronkane.com
📞 Phone: +61 1800 930 414
📍 Address: 158 Gertrude Street, Fitzroy VIC 3065, Australia

Customer Service Hours (AEST – Melbourne):

  • Monday to Friday: 9:00am – 5:00pm

  • Saturday & Sunday: 10:00am – 2:00pm

We aim to respond to all enquiries within 24 hours.

For more support, visit our Contact Us page.