Privacy policy
This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from ronkane.com
Personal Information We Collect
Device Information
When you browse our website, we automatically collect:
Browser type, IP address, and time zone
Cookies installed on your device
Pages or products viewed
Referral sources (such as websites or search terms)
Your interactions with our site
Technologies used include:
Cookies: Small data files often with a unique identifier. Learn more about cookies and how to manage them here: All About Cookies.
Log Files: Track actions such as IP address, browser type, ISP, referring/exit pages, and timestamps.
Web Beacons/Tags/Pixels: Help us analyse browsing behaviour and improve site performance.
Order Information
When you make or attempt to make a purchase, we collect:
Full name
Billing and shipping addresses
Payment details (processed securely via encrypted gateways such as Stripe or PayPal)
Email address
Phone number
Together, this is referred to as “Personal Information.”
How We Use Your Information
We use Order Information to:
Process and fulfil orders (including payments, shipping, and confirmations)
Communicate with you about your order
Screen for fraud or potential risks
Provide updates and promotional offers (only if you opt in)
We use Device Information to:
Detect and prevent fraudulent activity
Improve and optimise site functionality and user experience
Analyse browsing patterns to enhance our service
Sharing Your Information
We share your personal data only with trusted third parties who help us operate our business, such as:
Payment processors: Stripe, PayPal
Shipping and delivery providers: Australia Post, DHL Express
Analytics services: Google Analytics
We may also disclose personal information if required by Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), or to protect our rights and comply with legal obligations.
Behavioural Advertising
We may use your personal information for interest-based or targeted advertising through:
You can also manage your preferences or opt out of interest-based advertising via Your Online Choices (Australia).
Do Not Track
Please note that we do not alter our data collection or usage practices in response to “Do Not Track” browser signals.
Your Rights (Australian Residents)
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or outdated data
Request deletion of your personal information (where legally permissible)
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at help@ronkane.com
⚠️ Some data may be processed outside Australia (for example, by payment or analytics providers), but we ensure appropriate safeguards are in place to protect your information.
Data Retention
We retain Order Information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, for tax and accounting obligations).
You may request deletion of your data where legally permissible by contacting help@ronkane.com
Minors
Our website is not intended for individuals under the age of 18.
Policy Updates
We may update this Privacy Policy periodically to reflect:
Changes in Australian privacy regulations
Updates to our website or service operations
Adjustments to our business practices
Contact Us
Looking for support? Reach out and we’ll take care of you:
Email: help@ronkane.com
Phone: +61 1800 930 414
Address: 318 Brunswick Street, Fitzroy VIC 3065, Australia
Customer Service Hours (AEST – Melbourne local time):
Monday to Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm
Expect a response from us in less than 24 hours.
For more support, visit our Contact Us page.